FREQUENTLY ASKED QUESTIONS

Our menu allows you to search products by the following gender or age categories, (men, women, boys, girls) as well as by product type (swim trunks, clothing, and accessories.) Once you have chosen your category of interest, you can refine your selection and filter by color, size and style.
You may also use the search tool that is available throughout the website by clicking on the magnifying glass in the search bar and searching by product name, category, color or reference.

On each product page, you have access to the size chart that indicates the different characteristics of the product, in addition to an explanation of how to choose the correct size. For a direct look at our size chart, please look on the product pages directly.

You can email our Customer Service team with the name and size of the article that you are looking for at the following email address: contact.us@vilebrequin.com. We’ll do our best to track down the article.

Please click on the following link that will direct you to our store locator: Store locator.

Please use our contact form which can be found here for any enquiries regarding repairs.

Clients are not required to create an account when placing an order. Having an account simply allows clients to be informed about our new collections and benefit from special offers. The creation of an account also allows you to easily access previous order information, your wish list, and conveniently saves your personal information in order to facilitate future orders with Vilebrequin.

The protection of your private information is of the utmost importance to us. All information that is communicated to us from you will be used only for the goal of satisfying your needs and responding as best as we can to all requests. For further information, please read Vilebrequin's confidentiality policy here:Vilebrequin privacy policy.

You can reset your password by clicking the 'Forgot password?' link from the login page, then simply follow the instructions.

If you have a customer account, log in to your customer account and go to the 'newsletter' tab, where you can change your preferences for receiving newsletters. You can also unsubscribe at the bottom of each newsletter by clicking on the 'click here to unsubscribe' link.

Following the checkout process and payment of your order, you will receive several emails:

1. The first will contain your order number and a summary of the items ordered or pre-ordered (with the estimated delivery date)
2. The second email confirms that the order has been shipped. Please note that some orders may be sent in multiple shipments so each shipping confirmation email will include the items that have shipped. Shipping confirmation emails will also include the tracking number and a link allowing you to track your order's delivery progress.

It is not possible to change the delivery address once an order has been confirmed. Please be sure to provide the correct delivery address when ordering.

For technical reasons, it is not possible to modify sizes, colors, product styles or quantities once an order has been completed. If upon receipt of the order, there are articles that are not to your liking, you have 30 days to return the product(s) free of charge.

All items are sent wrapped in tissue paper and all of our swimsuits come with a "spi" bag, made of spinnaker fabric, that can be used for transporting your swimsuit. In the shopping cart, it is possible to indicate each item as a gift, ensuring that the item is placed in a gift box and allowing you to include a gift message. Gift-wrapping service is not available on our Outlet site.

You can find out all about our online gift card by clicking here.

Although it is not currently possible for our clients to use a gift card on our Outlet website, we are conscious that this is important and working on a solution in order to implement this option in the near future.

You may use your Visa, Mastercard, American Express, Apple Pay, Klarna or Paypal account for all purchases.

The security of your information is very important to us. The different exchanges of information between the Vilebrequin website, our payment company and the computer or device being used to place your order are secured via an SSL 128 bits certificate. You can verify the presence of this protection by looking at the HTTPS in the URL of the Vilebrequin website when checking out. Furthermore, your banking information is never stored on our servers.

In the event that you do not receive an email confirming your order but you see that you have been charged, we recommend checking your junk or spam folders first. If you still cannot find a record of your order confirmation, please email our Customer Service team with the details of your order (date, email, contact details, amount charged, etc.). Based on this information, we will be able to check the order history and quickly resolve the problem.

Via the Vilebrequin website, we deliver to all countries except the following:
Afghanistan, Algeria, American Samoa, Armenia, Azerbaijan, Belarus, Bouvet Island, British Indian Ocean Territory, Cape Verde, Central African Republic, Christmas Island, Cocos Islands, Comoros, Cook Islands, Cuba, Democratic Republic of the Congo, Djibouti, Falkland Islands, Faroe Islands, French Southern and Antarctic Lands, Georgia, Greenland, Guam, Guinea, Guinea-Bissau, Heard Island and McDonald Islands, Iran, Iraq, Ivory Coast, Kazakhstan, Kiribati, Kosovo, Kyrgyzstan, Lebanon, Libya, Macedonia, Marshall Islands, Mauritania, Micronesia, Moldova, Myanmar, Nauru, Nepal, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Palau, Palestinian Territory, Pitcairn Islands, Russia, St. Helena, Ascension and Tristan da Cunha, Saint Pierre and Miquelon, Samoa, São Tomé and Principe, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Sudan, Suriname, Syria, Tajikistan, Tonga, Tunisia, Turkey, Turkmenistan, Tuvalu, Ukraine, United States Minor Outlying Islands, Uzbekistan, Venezuela, Western Sahara, Yemen.

All orders placed Monday through Friday, excluding holidays, before 2 PM (EST) will begin processing that day and ship within 24-48 hours pending availability and credit verification. Orders placed after 2 PM EST will begin processing the next business day. Transit times do not include Saturday, Sunday or holidays. Vilebrequin cannot be responsible for unanticipated delays due to conditions such as weather or air travel delays.

For outlet orders: All orders placed Monday through Friday, excluding holidays, will begin processing within 3-5 business days. Transit times do not include Saturday, Sunday or holidays. Vilebrequin cannot be responsible for unanticipated delays due to conditions such as weather or air travel delays.

Shipping and handling rates:

• Ground: Complimentary, 5-7 business days
• Second Day Air: $24
• Next Day Air: $35
• Same-Day Messenger: $25* Select markets only
• Shipping to Alaska or Hawaii – Complimentary. 3 to 4 business days.



For outlet orders

• Ground: $15 Flat Fee (Takes 7-10 business days for shipping and 4-5 business days to process)
• Second Day Air: Not Available
• Next Day Air: Not Available

Client receives a shipment confirmation email including a tracking number to follow the shipment.

You may also pick up your order at one of our Vilebrequin boutiques free of charge. The list of participating stores will be available during the check-out process.

All orders placed on the vilebrequin.com/us website are shipped from The United States.

Vilebrequin.com accepts returns for credit back to the original form of payment. Items must be returned within 30 days of purchase. If your return arrives after the 30 days of the original order date, your return will be shipped back to your original shipping address. As a special exception for the holiday season, refunds will be accepted through January 31st on all orders placed after November 1st.
Vilebrequin will accept merchandise only if it is in the original condition, unworn, with original tags and receipt (or gift receipt), and accompanying accessories such as the water wallet and travel pouch, if applicable. For any items returned that are not in this condition, the return will be denied and the merchandise will be returned to you.
Vilebrequin will not accept merchandise that has been worn, used, altered or damaged. If you have a concern regarding an issue with the condition of your purchase, please contact our Customer Service team.

Outlet sales are final sales. Exchanges or returns are not accepted. Please note that spi bags are not included with any Outlet purchases

A - Order placed on the Vilebrequin website and delivered in Europe, in the United Kingdom or Switzerland? Follow the steps below, it’s easy, orders delivered within Europe* ,the United Kingdom or Switzerland are eligible for free returns!

• Go to our return portal
• Print the prepaid label and paste it on your parcel
• Enclose the products using their original packaging and condition in your parcel
• Go to our return carrier to drop off your parcel
• Return policy: 30 days for full price orders from the delivery date

• Go to our return portal
• The cost of your return must be paid online through our portal: Cost is 15 euros for Europeans*/ UK orders
• Print the return label and paste it on your parcel
• Enclose the products using their original packaging and condition in your parcel
• Goods will be returned to Vilebrequin without any refund of taxes or delivery costs
• Return policy: 14 days for E.outlet orders from the delivery date

A - Order placed on the Vilebrequin website and delivered to Hong Kong, Singapore or Macau? Follow the steps below, it’s easy!
Orders delivered to Hong Kong, Singapore or Macau are eligible for free returns: contact our Customer Service team at contact.eu@vilebrequin.com or use our contact form which can be found here to obtain a prepaid returns label.

B - Order placed on the Vilebrequin Outlet website delivered to Hong Kong, Singapore or Macau? Follow the steps below, it’s easy!

• Go to our return portal
• Print the return label and paste it on your parcel
• The cost of your return must be paid online through our portal
• Cost is 40 euros for international orders
• Enclose the products using their original packaging and condition in your parcel
• Goods will be returned to Vilebrequin without any refund of taxes or delivery costs
• Return policy: 14 days for E.outlet orders from the delivery date

A - Order placed on the Vilebrequin website and delivered to other countries? Follow the steps below, it’s easy!

• Go to our return portal
• Print the return label and paste it on your parcel. The cost of your return is 40 euros to be paid online through our portal
• Enclose the products using their original packaging and condition in your parcel
• Goods will be returned to Vilebrequin without any refund of taxes or delivery costs
• Return policy: 30 days for full price orders

• Go to our return portal
• Print the return label and paste it on your parcel
• The cost of your return must be paid online through our portal
• Cost is 40 euros for international orders
• Enclose the products using their original packaging and condition in your parcel
• Goods will be returned to Vilebrequin without any refund of taxes or delivery costs
• Return policy: 14 days for E.outlet orders from the delivery date

Eco-participation funds repairs. Our partner Refashion offers a repair bonus for textiles, household linen and footwear. This is a discount on the initial repair service amount, applied at the time of payment for your service. To find out more, click here.

For all requests pertaining to our customer service or other departments at Vilebrequin, please use our contact form found here: here. Once on the page, you may refine your question by selecting the topic of your request. You can also call us at +1(888)458-0051.